Support

TESTIMONIALS

I had excellent technical service experience with the crew at Tasty Apps. In this modern age, it can very hard to get quality service, especially on a technical level. These guys really knew their stuff and were so detailed in their advice, that it actually restored my troubled Mac Pro back to peak performance. Very, very impressed. Tasty Apps sets a standard of service that the whole country can and should follow as an example. — Sean Davey, http://seandavey.com


(...) diligent, tenacious and relentless product support (...) — Danny McCall, http://www.talentsphere.com


A ground-breaking & revolutionary array of software for Mac, Tasty-Apps' products and further tech support is so reliable - I would thoroughly recommend them to anyone. — Ryan


I've been using TastyApps' products (Videobox, Musicbox, Web Snapper, and FlagIt!) since 2009. I'm a huge fan of their products, and have also become a huge fan of their Technical Support. As a Macintosh Consultant and Software Instructor, this is not a phrase I often have the opportunity to say, and in the case of TastyApps, I'm more than pleased to be able to say it. (...) I can't say enough good things about TastyApps' Support Services. I heartily recommend their software, their company, and their Tech Support. — Stephanie Gans, http://www.aym4training.com


I didn’t use my copy of VideoBox much UNTIL I discovered that it can convert Elgato EyeTV MPEG2 files (QuickTime Pro cannot). If ever Easy VHS to DVD crashes while converting a recording (It records in MPEG2 format) – the ONLY App I have that CAN convert the leftover MPEG2 files to QuickTime MOV is VideoBox. So, Instead of paying Apple $20 for a Quick time MPEG2 Converting Plugin: I recommend you Buy VideoBox for $15 to do the Exact same Job! — Carl McCall, http://softwaresanta.com/


(...) the renew license was very easy to use and in minutes my VideoBox was working. In a time where support for most companies really sucks—I appreciate your quick and thorough turnaround to my issue—thanks for the support. — Scott Medina, http://www.isminc.com

POSTED ON
June 20, 2017

AUTHOR
Tom

CATEGORY
Support

CURRENT ISSUES:

Web Snapper problems in High Sierra

Web Snapper is not compatible with High Sierra at this time. We are working to bring High Sierra compatibility to Web Snapper.

"Check for update..." returns error message.

Some users have reported error messages when checking for updates. Use the "About.." option in the app's menue to check the installed version then check for the current version on the app's webpage. Use the green "Download Latest Version" button if you are not current.

Safari Extensions not responsive

Beginning with Safari 10.0.2 Apple now requires all distributed Extensions to meet their requirements…this is generally a good idea to avoid nasty conflicts and crashes. But their requirements also includes a restriction on apps/Extensions that allow “…the ability to save, convert, or download media from third party sources (e.g. Apple Music, YouTube, SoundCloud, Vimeo, etc.) ”, so Extensions for our TastyApps are no longer approved.

But while the Extensions will not work in the latest versions of Safari, the manual Drag N Drop procedure continues to function. Drag N Drop works in all browsers - including Safari - and we now have “Bookmarklets” available that emulate the 1-click functionality of the Extensions by automating the manual Drag N Drop procedure. The Bookmarklets are just as easy to use as the Extensions. You can read about the manual Drag N Drop procedure and the Bookmarklets that automates it, and how to get it, in the app tutorials.


General FAQ:

1. Lost License! Back in Trial!

2. I have a new Mac. Do I need to repurchase?

3. Free trial? What’s the catch?

4. So how much of a ROI do I get if I buy a TastyApp? What upgrades am I entitled to?

5. I use an older version of OS X (pre-Lion OS X 10.7)...

Close

Lost License! Back in Tria!

We updated our licensing procedure for OS X support back in August 2014 and your old license links or files will not work with the latest versions of our TastyApps. Now we use license keys provided by Paddle, our licensing agent.

Installed and registered versions should update to the latest versions using licensing data stored on your Mac, but if you have a new mac or hard drive or if you updated your OS X with a “clean” install,that info is lost and you are starting from scratch.

If you purchased your license after August 2014, your license key can be found in the PaddleLocker ( my.paddle.com ) that was set up when you went through Paddle, our licensing agent, to purchase your license. Use the email address you used when purchasing your license and, if this is the first time accessing your PaddleLocker, you will be asked to set a password. Paddle will provide the key via email.

If you purchased your license prior to August 2014 just contact us. We'll need the name and email address provided at the time of purchase, and the approximate order date to "connect the dots". After confirming your purchase we'll get you set up with a Paddle license key.


Lost License! Back in Tria!

We updated our licensing procedure for OS X support back in August 2014 and your old license links or files will not work with the latest versions of our TastyApps. Now we use license keys provided by Paddle, our licensing agent.

Installed and registered versions should update to the latest versions using licensing data stored on your Mac, but if you have a new mac or hard drive or if you updated your OS X with a “clean” install,that info is lost and you are starting from scratch.

If you purchased your license after August 2014, your license key can be found in the PaddleLocker ( my.paddle.com ) that was set up when you went through Paddle, our licensing agent, to purchase your license. Use the email address you used when purchasing your license and, if this is the first time accessing your PaddleLocker, you will be asked to set a password. Paddle will provide the key via email.

If you purchased your license prior to August 2014 just contact us. We'll need the name and email address provided at the time of purchase, and the approximate order date to "connect the dots". After confirming your purchase we'll get you set up with a Paddle license key.

Close

I have a new Mac. Do I need to repurchase?

No! If you have a Paddle license key (see above) just download the latest version of your TastyApp and use the license key to register.

If you have an old license file or license link you'll need to contact us. See above.


I have a new Mac. Do I need to repurchase?

No! If you have a Paddle license key (see above) just download the latest version of your TastyApp and use the license key to register.

If you have an old license file or license link you'll need to contact us. See above.

Close

Free trial? What’s the catch?

There is none! The trial version is the exact same version you get when you register, so you can see how the actual paying version works. It is not crippled in any way. After 15 days of trial, we will, however, ask you to either buy, or uninstall the application.


Free trial? What’s the catch?

There is none! The trial version is the exact same version you get when you register, so you can see how the actual paying version works. It is not crippled in any way. After 15 days of trial, we will, however, ask you to either buy, or uninstall the application.

Close

So how much of a ROI do I get if I buy a TastyApp? What upgrades am I entitled to?

All right – ready for some numbers? Officially you are entitled to all versions that are released within the same series. For instance, versions 1.1, 1.2, etc. are all the 1.x series. So if you bought Videobox at version 1.2, you are entitled to free upgrades until version 2.0 comes out.

Unofficially, we've been pretty relaxed and have offered free upgrades for all series.


So how much of a ROI do I get if I buy a TastyApp? What upgrades am I entitled to?

All right – ready for some numbers? Officially you are entitled to all versions that are released within the same series. For instance, versions 1.1, 1.2, etc. are all the 1.x series. So if you bought Videobox at version 1.2, you are entitled to free upgrades until version 2.0 comes out.

Unofficially, we've been pretty relaxed and have offered free upgrades for all series.

Close

I use an older version of OS X (pre-Lion OS X 10.7)...

Ahh... yes my friend! All right, well, all good things must come to an end. We no longer offer technical support for pre OS X 10.7 systems, but we do offer free upgrades to the latest versions of our TastyApps when you do upgrade your OS X.

Just contact us and be sure to use the original email you used to buy your TastyApp, so we can, you know, connect the dots…


I use an older version of OS X (pre-Lion OS X 10.7)...

Ahh... yes my friend! All right, well, all good things must come to an end. We no longer offer technical support for pre OS X 10.7 systems, but we do offer free upgrades to the latest versions of our TastyApps when you do upgrade your OS X.

Just contact us and be sure to use the original email you used to buy your TastyApp, so we can, you know, connect the dots…


Didn’t find your question? Have you checked the FAQ for your TastyApp?

1. Videobox FAQ

2. Musicbox FAQ

3. Web Snapper FAQ

4. Vortex FAQ

5. WatchMe FAQ

You might also find the answer in the Tutorials.

1. Videobox Tutorial

2. Musicbox Tutorial

3. Web Snapper Tutorial

4. Vortex Tutorial

5. WatchMe Tutorial

Still need help...just contact us. The more details provided the better.