Web Snapper FAQ

TESTIMONIALS

I had excellent technical service experience with the crew at Tasty Apps. In this modern age, it can very hard to get quality service, especially on a technical level. These guys really knew their stuff and were so detailed in their advice, that it actually restored my troubled Mac Pro back to peak performance. Very, very impressed. Tasty Apps sets a standard of service that the whole country can and should follow as an example. — Sean Davey, http://seandavey.com


(...) diligent, tenacious and relentless product support (...) — Danny McCall, http://www.talentsphere.com


A ground-breaking & revolutionary array of software for Mac, Tasty-Apps' products and further tech support is so reliable - I would thoroughly recommend them to anyone. — Ryan


I've been using TastyApps' products (Videobox, Musicbox, Web Snapper, and FlagIt!) since 2009. I'm a huge fan of their products, and have also become a huge fan of their Technical Support. As a Macintosh Consultant and Software Instructor, this is not a phrase I often have the opportunity to say, and in the case of TastyApps, I'm more than pleased to be able to say it. (...) I can't say enough good things about TastyApps' Support Services. I heartily recommend their software, their company, and their Tech Support. — Stephanie Gans, http://www.aym4training.com


I didn’t use my copy of VideoBox much UNTIL I discovered that it can convert Elgato EyeTV MPEG2 files (QuickTime Pro cannot). If ever Easy VHS to DVD crashes while converting a recording (It records in MPEG2 format) – the ONLY App I have that CAN convert the leftover MPEG2 files to QuickTime MOV is VideoBox. So, Instead of paying Apple $20 for a Quick time MPEG2 Converting Plugin: I recommend you Buy VideoBox for $15 to do the Exact same Job! — Carl McCall, http://softwaresanta.com/


(...) the renew license was very easy to use and in minutes my VideoBox was working. In a time where support for most companies really sucks—I appreciate your quick and thorough turnaround to my issue—thanks for the support. — Scott Medina, http://www.isminc.com

POSTED ON
June 20, 2017

AUTHOR
Tom

CATEGORY
FAQ
Web Snapper

Web Snapper FAQ

1. What I get doesn't look like what I see! What gives?

2. When using the Chrome Extension, I get an "External Protocol Request" message!

3. Free trial? What’s the catch?

4. What about [this particular site ] ? Seems to crash Web Snapper.

5. Does Web Snapper have browser extensions?

6. So how much of a ROI do I get if I buy Web Snapper? What upgrades am I entitled to?

7. This is too good an app – I am not worthy…

Close

What I get doesn't look like what I see! What gives?!

Here is what is going on: When Web Snapper is called to make a capture it actually uses an internal mini-browser behind the scene, using the URL in your browser address box. Sometimes, with dynamic content, all the info has not finished downloading when the mini-browser makes the capture and you can end up with blank or incomplete pages. And with pages behind a logon screen, the URL in your browser address box may not change and the mini-browser will just capture the logon page. One other situation - the size of the mini-browser window (behind the scene) can trigger the responsive design techniques used to ensure layout compatibility for mobile devices and the result may be pages that do not look like the display shown in your main browser -usually images are removed. The more powerful Extension, before Safari 10.0.2 rendered it incompatible, took care of all this automatically.

So, in case you come across a page that doesn’t look quite the way you expected when using the Bookmarklet, here is a work-around for those situations. In Web Snapper Preferences disable the “Automatically save them to my default location” option. Now the Bookmarklet for Web Snapper will just add the target page to the downloads queue. In the downloads queue, notice the blue link just below the Title…click on the link to force the target page on screen in the mini-browser, navigate past any log on screen in the mini-browser if necessary, wait until all dynamic content has loaded, and ensure the mini-browser horizontal size is large enough to display the full horizontal content and then use the Capture button in the mini-browser toolbar to make the capture.

Close

When using the Chrome Extension, I get an "External Protocol Request" message!

It is Chrome asking you for permission to run Web Snapper. Just check “Remember my choice for all the links of this type”, then “Launch Application”. It won’t bother you any more!

Close

Free trial? What’s the catch?

There is none! The trial version is the exact same version you get when you register, so you can see how the actual paying version works. It is not crippled in any way. After 15 days of trial, we will, however, ask you to either buy, or uninstall the application.

Close

What about [this particular site ] ? Seems to crash Web Snapper

Buffer memory might be insufficient. Long webpages with lots of images require a lot of memory, if your Mac has a retina display even more memory is required. There is a way around that…use the “Pagination” option in Web Snapper Preferences. Pagination breaks long webpages into page size (8.5 X 11) sections and each section is processed separately using the available memory.

Don’t confuse “Pagination” with the “Save to Multipage PDF” output option. Pagination was designed to assist with printing the webpage. The Multipage PDF option is for combining multiple webpages into a single PDF.

In addition to memory issues with long webpages/images, pages using excessive javascript, more than Web Snapper can handle, have caused memory problems. Also, pages with callouts to outside sources for content (images for example) might cause a timing conflict as Web Snapper loads the page internally. There have also been reports of pages that use non-recommended characters in file names causing problems. These are most often encountered on blog pages.

Close

Does Web Snapper have browser Extensions?

Sorry. Not anymore. It seems Safari has made itself incompatible with our Extensions. Beginning with Safari 10.0.2 Apple now requires all distributed Extensions to meet their requirements…this is generally a good idea to avoid nasty conflicts, crashes, and malware. But Apple's requirements also includes a restriction on apps/Extensions that allow “…the ability to save, convert, or download media from third party sources (e.g. Apple Music, YouTube, SoundCloud, Vimeo, etc.)”…exactly what our TastyApps do. So the Extensions for our TastyApps, are no longer approved.

But while the Extensions will not work in the latest versions of Safari, the manual Drag N Drop procedure continues to function. The Drag N Drop procedure was originally developed for users who preferred not to use Safari. Drag N Drop works in all browsers - including Safari - and we now have “Bookmarklets” available that emulate the 1-click functionality of the Extensions by automating the manual Drag N Drop procedure. The Bookmarklets are just as easy to use as the Extensions. To install the bookmarklet simply drag and drop this

Web Snapper
button onto your browser’s bookmarks bar. The next time you want to snap a webpage, instead of dragging the page’s URL to the Web Snapper Drop Zone, simply click the button on your browser bookmarks bar!

Close

So how much of a ROI do I get if I buy Web Snapper? What upgrades am I entitled to?

All right – ready for some numbers? You are entitled to all versions that are released within the same series. For instance, versions 1.1, 1.2, etc. are all the 1.x series. So if you bought Web Snapper at version 1.2, you are entitled to free upgrades until version 2.0 comes out.

Close

This is too good an app – I am not worthy…

Aw! Don’t be so hard on yourself: we think you are plenty worthy of all this tastiness. But fair enough: to uninstall, quite simply launch Web Snapper, and select "Uninstall.." in the "Web Snapper" menu…


What I get doesn't look like what I see! What gives?!

Here is what is going on: When Web Snapper is called to make a capture it actually uses an internal mini-browser behind the scene, using the URL in your browser address box. Sometimes, with dynamic content, all the info has not finished downloading when the mini-browser makes the capture and you can end up with blank or incomplete pages. And with pages behind a logon screen, the URL in your browser address box may not change and the mini-browser will just capture the logon page. One other situation - the size of the mini-browser window (behind the scene) can trigger the responsive design techniques used to ensure layout compatibility for mobile devices and the result may be pages that do not look like the display shown in your main browser -usually images are removed. The more powerful Extension, before Safari 10.0.2 rendered it incompatible, took care of all this automatically.

So, in case you come across a page that doesn’t look quite the way you expected when using the Bookmarklet, here is a work-around for those situations. In Web Snapper Preferences disable the “Automatically save them to my default location” option. Now the Bookmarklet for Web Snapper will just add the target page to the downloads queue. In the downloads queue, notice the blue link just below the Title…click on the link to force the target page on screen in the mini-browser, navigate past any log on screen in the mini-browser if necessary, wait until all dynamic content has loaded, and ensure the mini-browser horizontal size is large enough to display the full horizontal content and then use the Capture button in the mini-browser toolbar to make the capture.


When using the Chrome Extension, I get an "External Protocol Request" message!

It is Chrome asking you for permission to run Web Snapper. Just check “Remember my choice for all the links of this type”, then “Launch Application”. It won’t bother you any more!


Free trial? What’s the catch?

There is none! The trial version is the exact same version you get when you register, so you can see how the actual paying version works. It is not crippled in any way. After 15 days of trial, we will, however, ask you to either buy, or uninstall the application.


What about [this particular site ] ? Seems to crash Web Snapper

Buffer memory might be insufficient. Long webpages with lots of images require a lot of memory, if your Mac has a retina display even more memory is required. There is a way around that…use the “Pagination” option in Web Snapper Preferences. Pagination breaks long webpages into page size (8.5 X 11) sections and each section is processed separately using the available memory.

Don’t confuse “Pagination” with the “Save to Multipage PDF” output option. Pagination was designed to assist with printing the webpage. The Multipage PDF option is for combining multiple webpages into a single PDF.

In addition to memory issues with long webpages/images, pages using excessive javascript, more than Web Snapper can handle, have caused memory problems. Also, pages with callouts to outside sources for content (images for example) might cause a timing conflict as Web Snapper loads the page internally. There have also been reports of pages that use non-recommended characters in file names causing problems. These are most often encountered on blog pages.


Does Web Snapper have browser Extensions?

Sorry. Not anymore. It seems Safari has made itself incompatible with our Extensions. Beginning with Safari 10.0.2 Apple now requires all distributed Extensions to meet their requirements…this is generally a good idea to avoid nasty conflicts, crashes, and malware. But Apple's requirements also includes a restriction on apps/Extensions that allow “…the ability to save, convert, or download media from third party sources (e.g. Apple Music, YouTube, SoundCloud, Vimeo, etc.)”…exactly what our TastyApps do. So the Extensions for our TastyApps, are no longer approved.

But while the Extensions will not work in the latest versions of Safari, the manual Drag N Drop procedure continues to function. The Drag N Drop procedure was originally developed for users who preferred not to use Safari. Drag N Drop works in all browsers - including Safari - and we now have “Bookmarklets” available that emulate the 1-click functionality of the Extensions by automating the manual Drag N Drop procedure. The Bookmarklets are just as easy to use as the Extensions. To install the bookmarklet simply drag and drop this

Web Snapper
button onto your browser’s bookmarks bar. The next time you want to snap a webpage, instead of dragging the page’s URL to the Web Snapper Drop Zone, simply click the button on your browser bookmarks bar!


So how much of a ROI do I get if I buy Web Snapper? What upgrades am I entitled to?

All right – ready for some numbers? You are entitled to all versions that are released within the same series. For instance, versions 1.1, 1.2, etc. are all the 1.x series. So if you bought Web Snapper at version 1.2, you are entitled to free upgrades until version 2.0 comes out.


This is too good an app – I am not worthy…

Aw! Don’t be so hard on yourself: we think you are plenty worthy of all this tastiness. But fair enough: to uninstall, quite simply launch Web Snapper, and select "Uninstall.." in the "Web Snapper" menu…


Didn’t find your question? Have you checked the main help page?